Plum Telehealth

Plum Telehealth Profile Overview and History

Plum Telehealth offers employees and their families instant access to virtual healthcare through a network of in-house doctors. This comprehensive review will explore Plum Telehealth’s features, benefits, and how it compares to similar services.

Plum Telehealth Review

Plum Telehealth offers virtual healthcare consultations with in-house doctors 24/7 for general physicians and from 9am to 9pm for specialists. You can book appointments, chat with doctors, and receive prescriptions through their app. It’s a convenient option for non-emergency situations and refilling prescriptions, but not for emergencies. Consider factors like cost (part of employee benefits package) and location (India only)

• 24/7 access to general physicians and specialists across 20+ specialties.
• In-house doctors: Plum employs a team of doctors specifically trained for telemedicine consultations.
• Convenience: Book appointments, speak with a doctor within 10 minutes, and receive prescriptions all through the Plum app.
• Privacy and Security: Plum adheres to Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and Telemedicine Practice Guidelines to ensure your information remains confidential.
• Family Care: Plans can cover the entire family.

Benefits of Using Plum Telehealth:

1. Reduced wait times: No more waiting rooms! Get the care you need from the comfort of your home.
2. Appointment flexibility: Schedule appointments, cancel, or reschedule with just a few clicks on the app.
3. Accessibility: Get expert medical advice regardless of location, especially for those in remote areas.
4. Reduced costs: Cuts down on transportation and potentially eliminates urgent care visits.

Plum Telehealth Service & Features

1. 24/7 Access to Doctors: Instant access to doctors for consultations round the clock.
2. Teleconsultations: Speak to a doctor in under 10 minutes through 1:1 video consultations.
3. Appointment Management: Easily book, cancel, and reschedule appointments within seconds.
4. Instant Digital Prescriptions: Receive digital prescriptions promptly after consultations.
5. Care for the Entire Family: Comprehensive healthcare services covering all family members.

Features:

1. In-house Doctors: Plum Telehealth boasts a team of in-house doctors specially trained for online consultations.
2. Access Across 20+ Specialties: Access to care across a wide range of medical specialties to cater to diverse healthcare needs.
3. Secure Data Handling: Assurance of complete data security and privacy compliance.
4. Doctor Selection: Ability to choose preferred doctors based on language and gender preferences.
5. Timely Reminders: Receive timely reminders for appointments via email, SMS, and WhatsApp.
6. Specialist Availability: General Practitioners (GPs) available 24/7, with specialists available from 9 am to 9 pm, six days a week.
7. Symptom-Based Specialist Recommendation: Utilize the app’s search function to find recommended specialists based on your symptoms.
8. Multiple Consultations: Option to speak with the same doctor for multiple consultations.
9. Doctor Consultation NPS: High Doctor Consultation Net Promoter Score (NPS) indicating customer satisfaction.
10. Integration with Plum App: Seamless integration with the Plum app for a holistic telehealth experience.

How Plum Telehealth Work?

1. Download the Plum app.
2. Book an appointment: Choose a doctor based on specialty, language, and gender.
3. Video consultation: Speak with your doctor face-to-face over a secure video call.
4. Prescriptions: Receive digital prescriptions after your appointment.
5. Follow-up care: Easily schedule follow-up appointments through the app.

Here are some additional factors to consider:

• Cost: Plum Telehealth is part of a larger employee benefits package. You’ll need to contact your employer to see if it’s included in your plan.
• Location: Currently, Plum Telehealth services are only available in India.

Overall, Plum Telehealth is a reliable and convenient way to access quality healthcare. With its user-friendly app, in-house doctors, and focus on privacy, Plum Telehealth is a strong contender in the growing telehealth market.

If you are looking for a 24/7 telemedicine solution with a wide range of specialists, Plum Telehealth is a strong option to consider. However, keep in mind specialist availability and that it may not be suitable for emergencies.

Frequently asked questions (FAQs):

• What is telehealth?
  Telehealth is the process of using technology to provide healthcare services remotely.
• Why should I choose a telehealth consultation?
  Opting for a telehealth consultation offers several benefits, including the ability to consult with a doctor from the comfort of your own home, easier access to medical care by cutting down on travel time, reduced waiting time at clinics and hospitals, remote access to specialists who may be in far away locations, and overall easier and more accessible healthcare services.
• How do I book a teleconsultation with Plum?
  You can easily book a teleconsultation on the Plum app by going to the ‘Care’ section at the bottom right, choosing the doctor you want to speak to, selecting a date and time for your appointment, and confirming the booking.
• Can I choose my doctor with Telehealth?
  Yes, you can choose the doctor with whom you’d like to consult.
• Who all can use the telehealth services?
  All the members included in your Plum insurance plan can avail the telehealth consultation services.